FAQ

What is Kaoori?

Kaoori is a secret treasure place to find unique handmade pieces. It is a place to discover exclusive collections of the best brands, special hand carved natural items, to get inspired and see beauty in every detail!

How can I shop on Kaoori?

We are here to help you to find things you want; things that will bring their unique touch to you. In case you can’t find your preferred item on our website our consultants are here to help you, just contact us. Sign up to our newsletter for a regular dose of fresh updates.

Can I order via phone?

Unfortunately, no. However in case you have any question regarding placing your order our customer support agents will be happy to guide you through the buying process.

How will I receive my items?

As all our products are totally hand carved, made with love especially for you, for some it takes 3-6 days for preparation. We offer a standard shipping 3-7 business days and for some products it takes 7-12 business days for shipping. You will receive your items directly from the artisans.

To track your order just go to My Account. If you can’t find your tracking there and it’s been 6 days since you ordered your item, please contact us by your account page.

Do you offer international shipping?

For now only shipping to UK is available. You can subscribe to our newsletter here to be the first to know when the international shipping will be available.

What is your returns policy?

We all try to do our best to make your buying experience as pleasant as possible, but we understand that sometimes things happen. According our returns policy you have 14 days from receipt to notify us want to return an item, and additional 7 days to return the item directly to the boutique for a refund. Some items are excluded from this policy. To check all the details of our Return Policy here.

Can I cancel or amend my order?

We try process orders as quickly as possible to get your items to you, therefore in case your order has already been packed for shipping we are unable to cancel or amend your order. You can wait until your order will be delivered to you and then return it back to us. For return details check our RETURN POLICY.

I have a question about a specific product

In case you have a question regarding specific product our support team is here for you. Contact us via email or just call us  +44 20 3962 2020.

How should I use my promo/ discount code?

In the CHECKOUT step before clicking PLACE ORDER just enter your code in the PROMO CODE / GIFT CARD section.

Can I purchase a KAOORI Gift Card?

Yes, you can buy gift card starting from 30$ till 500$ here and get the gift card certificate right to your email address.

How can I use my gift card?

Please notice that gift card are valid for 3 months.

On your gift voucher there is “VOUCHER CODE” , please apply that code in the CHECKOUT step before clicking PLACE ORDER. Just enter your code in the PROMO CODE / GIFT CARD section